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FAQ

Changing Your Filter | Subscribe & Save Program | Shipping & Returns

Changing Your Filter:

Old to New Filters

Existing ModelFilter NumberNew Model
Single PackDouble Pack
W10295370A / W10295370
1
EDR1RXD1B EDR1RXD2B
W10413645A
2
EDR2RXD1B EDR2RXD2B
4396841 / 4396710
3
EDR3RXD1B EDR3RXD2B
4396395 / UKF8001
4
EDR4RXD1B EDR4RXD2B
4396508 / 4396510
5
EDR5RXD1B EDR5RXD2B
4396701
6
EDR6RXD1B EDR6D1B
UKF7003
7
EDR7RXD1B EDR7D1B
8171413
8
EDR8RXD1B EDR8D1B

How frequently should I change my water filter?

To help ensure a continual supply of fresh tasting clean drinking water, it is important to replace your water filter on a regular basis.  Everydrop™ Whirlpool® water filters reduce contaminants* so your whole family can enjoy fresh clean water conveniently at their finger tips.  Whirlpool recommends replacing your water filter every 6 months. *The contaminants or other substances removed or reduced by our water filters are not necessarily in all users’ water.

Does my water filter clean itself when I reset the indicator light?

Your water filter is not self cleaning. Resetting your indicator light will not reset your filter or clean it.  Regular replacement of your water filter will help ensure your family has a continuous supply of clear, fresh tasting filtered water.

How do I change my water filter?

Based on your refrigerator type and where your filter is located, you may have to push, turn or pull to remove your filter.

Quarter Turn Filter  

  1. Find the filter cartridge cap in the base grille.
  2. Rotate the cap counterclockwise to a vertical position, then pull.
  3. Remove the filter cap by sliding it right or left. Set aside cap. Discard old filter.
  4. Remove the packaging and O-ring covers from the new filter. Slide the filter cap on.
  5. Purge air from the water line. See instructions below.

Push Button Filter- see note above

  1. Find the filter cartridge cap in the base grille. Do not remove cap yet.
  2. Push the eject button, then pull the filter cap. Do not twist cap.
  3. Remove the filter cap by turning it counterclockwise. Set aside cap. Discard old filter.
  4. Remove the packaging and O-ring covers from the new filter.
  5. Align arrows on the cap and new filter. Turn clockwise to snap in place.
  6. Push filter into the base grille until the eject button pops. Gently tug on cap to ensure it is snug.
  7. Purge air from the water line. See instructions below.

Bottom Mount/French Door Filter

  1. Locate the filter in the upper right corner of the fresh food compartment.
  2. There are two cover types: PUSH or PULL. If the word PUSH isn't on the cover, it's a PULL.
  3. To open PUSH cover: push the tab in and down. To open PULL cover: pull forward gently.
  4. Turn the filter counterclockwise until it releases. Drain water from old filter in sink and discard.
  5. Remove the packaging and sealing label from the new filter.
  6. Insert filter by gently rotating clockwise until it stops. Snap filter closed.
  7. Purge air from the water line. See instructions below.

Purge Air from the Water Line

  1. After replacing the filter, flush air from the system to prevent the dispenser from dripping.
  2. Using a cup, press and hold the dispenser for 5 seconds, then release for 5 seconds.
  3. Repeat until water flows, then continue for an additional 2 minutes.
  4. If your dispenser drips, do this again to flush air that enters the system from the water supply.

Where can I purchase replacement water filters?

You can purchase EveryDrop® filters here, on everydropwater.ca, or one of our trusted retail partners, find them here. Not all retailers carry our full range of model filters. Please check your local stores for product availability.

How do I determine which filter I need?

You can determine the replacement water filter by using either of the:

  1. Search feature: Go to www.everydropwater.ca and enter your refrigerator model number into the search box at the top of the main menu. Compatibility information is displayed on the Compatible Refrigerator Models tab of the filter product details page.
  2. Filter Finder: Go to www.everydropwater.ca/en/water-filters and follow the visual aids.

For any questions, please call us at 1-855-943-3353.

Do water filters expire?

Water Filters do not have an expiration date.  Feel free to store multiple replacement filters in your home for convenience.

Subscribe & Save Program:

How do I setup a subscription?

Find your water filter at www.everydropwater.ca. Select the Subscribe & Save option and proceed through the process to checkout.

How is my subscription billed?

You will receive an automatic notification 2 weeks prior to delivery.  Your water filter auto-replenishment subscription will be charged at the time of accepted order. 

What are my payment options?

All purchases from the everydroplwater.ca store require payment by credit card. You may choose to make payments using Visa or MasterCard only.

How do I update the email address linked to my subscription?

Please visit www.everydropwater.ca/en/login and login to your Profile and change your email address. Alternatively, you can contact us at 1-855-943-3353 to update your email address.

How do I change the shipping address for my subscription?

Please contact us at 1-855-943-3353 to change the shipping address for your subscription.

How do I change my credit card details for my subscription?

Please contact us at 1-855-943-3353 to update your credit card information.

Shipping & Returns:

How long does it take to ship my filter?

Allow 3-5 business days after acceptance of your completed order for delivery of your Whirlpool® refrigerator water filter.  If you are experiencing a longer wait time, please contact us at 1-855-943-3353.

What is the cancellation policy?

You may cancel your subscription at any time.

How do I cancel my subscription?

Please contact us at 1-855-943-3353 to cancel your subscription.

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